Hero Support Desk

Welcome to Hero’s Knowledge Base & Help Manual

Search this space

Frequently used articles

Need more help?

Submit a ticket to our Support Desk and we’ll get right on it!

Hero Desktop Help

Details on User Interface & Features as well as Information & Modelling Advice on Model Objects (e.g. Zones, Walls, Floors etc)

Hero Desktop Help

Hero Web Help

Help Section for Hero Web Portal including Certifying NatHERS Projects, Registering an Account etc.

Browse the Help Desk

Browse by Label

A
- account
- accreditation
- acf
- add-dwelling
- add-level
- afrc
- alerts
- area
- arrow
- assembly
- attach
- attach-mode
- autosave
B
C
- ceiling-fans
- ceilings
- certification
- chenath
- chimney
- clerestory
- clipboard
- collapse
- column
- combine
- connect
- construction
- copy
- cpu
- creating
- custom
- cut
D
- data-grid
- default
- delete-dwelling
- delete-level
- deleting
- dimension
- doors
- download
- drag-select
- drawing
- drawing-eave
- drawing-holes
- drawing-modes
- drawing-screen
- drawing-skylight
- drawing-zones
- dwellings
E-F
- eave
- editing
- errors
- exhaust-fan
- expand
- fans
- faq
- feature
- filter
- finish
- fit-to-plan
- floating-wall
- floors
- frame
G-K
- getting-started
- glass
- group-by
- holes
- image
- import
- install
- installation
- installing
- insulation
- insulation-option
- join
- kb-how-to-article
L-M
- left-toolbar
- length
- level-change
- levels
- library
- line
- load
- measure
- memory
- menu
- merge
- model-view
- mouse-drag
- moving
- multi-dwelling
N-O
- nathers
- ncfa
- new-dwelling
- new-level
- new-wall
- north
- north-arrow
- openings
- opening-type
- orientation
P-Q
- pan
- parallel
- paste
- pdf
- penetrations
- perimeter
- permanents
- pie-chart
- plans
- polygon
- preferences
- profile
- project-north
- quality
- questions
R
- recent
- recent-projects
- rectangle
- register
- registration
- remove-dwelling
- remove-level
- request
- rescale
- reset
- results
- retaining
- roofspace
- roof-windows
- run
- run-all
- running
S
- save
- scale
- screen
- scroll-bars
- select-ceiling
- selected
- select-floor
- selecting
- select-parent
- send-to-back
- settings
- shgc
- simulate
- simulation
- skylight-library
- skylights
- sorting
- special-wall
- specification
- split
- star-rating
- start
- stop
- subfloor
- submode
- sub-mode
- suggest
T-V
- table
- thermal-mass
- tilde
- toggle
- tubular
- underneath
- user
- u-value
- view-order
- visual
- visual-view
W-Z
- wall
- wall-builder
- wall-library
- warning
- window-library
- windows
- zone-items
- zones
- zoom