Frequently Asked Questions (FAQ)

Below are some frequently-asked-questions that may assist you using Hero energy-rating software.

If you do not find what you are seeking below then, please contact your AAO, or visit their help sections such as: Design Matters TPA FAQ

Accreditation:

Q: Is Hero accredited for use by NatHERS?

A: Yes, Hero has been approved for use within the NatHERS Scheme for Class 1a, 2 & 4 Building classifications for new & existing buildings. Please see the list of accredited software tools at the NatHERS government web-site

Q: What calculation engine does Hero use?

A: Hero uses CSIRO’s Chenath engine, which you can find more details about at our Resources page

Q: Is Hero accredited for use with BASIX?

A: Yes, Hero has been approved by the BASIX administration for use in NSW. For further details see:

• https://www.basix.nsw.gov.au/iframe/thermal-help/simulation-method/software-tools.html

• https://www.basix.nsw.gov.au/iframe/images/BASIX_Thermal_Comfort_Protocol_Nov2020.pdf

We also have integrated the BASIX heating & cooling load limits so you can easily see current project compliance within Hero.

Modelling & Assessments:

Q: Can Hero model Internal Surface Solar Absorptance / Colours?

A: Currently, we do not allowing modification of the default internal surface colours which for NatHERS regulatory mode are 0.5 for floors, walls & ceilings. It is on our To-Do List so if this is a big-issue for you, vote for it over on that link!

Q: Can Hero model Green Roofs?

A: Yes, the Hero ceiling assembly list includes some Green Roof options however these are based on the use of the standard Soil material from the Chenath Materials library which has a relatively high thermal conductivity. Upcoming changes to the NatHERS materials database will include some green roof soil materials that we will integrate into our green roof assemblies.