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To install Hero please visit the Download page at the Hero web-portal. You must have a registered user account to be able to download the tool.
For
Installing
“This app cannot run on your PC” Messages
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Ensure you have downloaded the correct installer for your operating-system (see above). |
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Ensure you have saved the Hero Installer file to an appropriate folder on your device that allows applications to be run & installed from within. Many “temporary” folders that browsers use to download & run files from the internet do not have the appropriate permissions to install .exe files. Try saving the installer file to a |
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“Downloads” or “Documents” or similar normal folder on your device before attempting to run the installer again. |
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Ensure you are either logged onto Windows as the Administrator account or install Hero using administrator rights by right-clicking the Hero installer file and choosing “Run as administrator”. |
Still having issues?
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We’re sorry to hear that but we’re here to help! Contact one of Hero’s support staff by raising a ticket at the Hero support desk and describe your issue. |