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Ensure you have downloaded the correct installer for your operating-system (see below). |
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Ensure you have saved the Hero Installer file to an appropriate folder on your device that allows applications to be run & installed from within. Many “temporary” folders that browsers use to download & run files from the internet do not have appropriate permissions to install. Try saving the installer file to a “Download” or “Documents” or similar normal folder on your device before attempting to run the installer again. |
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