Below are some frequently-asked-questions that may assist you using Hero energy-rating software.
If you do not find what you are seeking below then, please contact your AAO, or visit their help sections such as: Design Matters TPA FAQ
Accreditation:
Q: Is Hero accredited for use by NatHERS?
A: Yes, Hero has been approved for use within the NatHERS Scheme for Class 1a, 2 & 4 Building classifications for new & existing buildings. Please see the list of accredited software tools at the NatHERS government web-site
Q: What calculation engine does Hero use?
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A: Currently, we do not allowing modification of the default internal surface colours which for NatHERS regulatory mode are 0.5 for floors, walls & ceilings. It is on our To-Do List so if this is a big-issue for you, vote for it over on that link!
Q: Can Hero model Green Roofs?
A: Yes, the Hero ceiling assembly list includes some Green Roof options however these are based on the standard Soil material from the Chenath Materials library which as a thermal conductivity of